Here's some questions we regularly get, and always have answers for!
Orders and shipping
How long will my order take?
Every piece is printed to order and ships in about 2–7 business days, or up to 10 business days at busy times. Once it ships, US orders usually arrive in 2–5 business days, and international orders in 10–30 business days.
Where do you ship, and how much does it cost?
Our apparel ships to the US, Japan, Canada and Australia. Beanies and hats ship to the US only. Every order goes by Standard Delivery.
Free US Standard Delivery on orders of $60 or more (after discounts). Under $60, US shipping is calculated at checkout. A single beanie or hat ships for $4.99 in the US. International shipping is calculated at checkout (apparel only; beanies and hats ship to the US only).
Will I pay duties or taxes on an international order?
You might. Our prices don't include import duties or taxes, and these are the customer's responsibility. In Canada, orders over C$20 are usually charged GST/HST (and sometimes duty) on delivery, plus a C$9.95 Canada Post handling fee. In Japan, clothing is usually charged import duty and consumption tax on delivery. In Australia, orders under A$1,000 normally have nothing to pay at the door. Our Shipping & Returns page has the details.
If you refuse a package or don't pay these charges, the order is returned or abandoned and can't be refunded, and we can't refund duties or taxes you've paid.
How do I track my order?
When your order ships, you'll get a shipping confirmation email with tracking.
Can I cancel my order?
Yes, within 12 hours of ordering. Email operations@softclutch.com with your order number. Printing starts fast, so we can't cancel orders after 12 hours.
Sizing and returns
How do SoftClutch pieces fit?
Our hoodies and tees are unisex and built for soft fits. Hoodies are premium heavyweight with thick, plush fleece, and our tees are garment-dyed and pre-shrunk, so you can order your usual size. Check the size chart on the product page for exact measurements.
Can I return or exchange something?
Every piece is printed just for you, so we don't accept returns or exchanges for change of mind, and we can't swap sizes. Please check the size chart before you order. If something's wrong with your order, see the next question.
My item arrived damaged, misprinted or wrong. What now?
Sorry about that. We'll make it right. Email operations@softclutch.com within 30 days of delivery with your order number and a photo of the problem, and we'll send a free replacement or a refund.
What if my package is lost, or I entered the wrong address?
If your package gets lost in transit, email us and we'll help you file a claim with the carrier. If the address entered at checkout was wrong, you'll need to pay to reship the order, so please double-check it before you check out.
Printing and care
How are your designs printed?
Every piece is printed to order, so nothing gets made until you buy it. That means no piles of unsold stock and less waste. Our apparel is printed with direct-to-garment (DTG) printing. The ink goes right into the fabric, so the print stays soft and breathable.
How should I wash my SoftClutch gear?
To keep your print looking fresh:
- Turn it inside out.
- Machine wash cold on a gentle cycle, with similar colors.
- Tumble dry low or hang dry.
- Don't bleach, and don't iron directly on the print.
- Don't dry clean.
How do I get in touch?
Email operations@softclutch.com or use the form on our Contact page. We'll get back to you within 1–2 business days. If it's about an order, please include your order number.