Refund policy

Last updated: October 7, 2026

Every SoftClutch piece is printed to order, just for you. This Refund policy explains what we can and can't do once you've placed an order. If you have any questions, email us at operations@softclutch.com.

Returns and exchanges

Because each item is made to order, we don't accept returns or exchanges for change of mind, and we can't swap sizes. Please check the size chart on the product page before you order.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted or wrong, we'll make it right. Email operations@softclutch.com within 30 days of delivery with your order number and a clear photo of the problem. Once we've confirmed the issue, we'll send you a free replacement or a refund.

Cancellations

You can cancel an order within 12 hours of placing it. Email operations@softclutch.com with your order number. Printing starts fast, so we can't cancel orders after 12 hours.

Wrong address

Please double-check your shipping address at checkout. If an order can't be delivered because the address entered was wrong, you'll need to pay the cost of reshipping it. We can't refund orders returned to us because of an incorrect address.

Lost packages

If your package gets lost in transit, email us and we'll help you file a claim with the carrier.

Refunds

Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take a few business days for the refund to show up.