Shipping policy

Last updated: October 7, 2026

Printed to order

Every SoftClutch piece is printed to order. Your order is printed and shipped in about 2–7 business days, or up to 10 business days at busy times.

Where we ship

Apparel (tees, hoodies, long sleeves and joggers) ships to the United States, Japan, Canada and Australia.
Beanies and hats ship to US addresses only.

Shipping costs

Free US Standard Delivery on orders of $60 or more (after discounts). Under $60, US shipping is calculated at checkout. A single beanie or hat ships for $4.99 in the US. International shipping is calculated at checkout (apparel only; beanies and hats ship to the US only).

Delivery times

All orders ship by Standard Delivery.
US orders usually arrive 2–5 business days after they ship.
International orders usually arrive 10–30 business days after they ship.
If your cart mixes apparel with a beanie or hat, the items may be printed by different partners and arrive in separate packages.
You'll get an email with tracking when your order ships.

Duties and taxes

Our prices don't include import duties or taxes. Any duties, taxes or fees charged on delivery are the customer's responsibility. Each country sets its own customs rules, and they can change. If you're not sure, check with your local customs office before you order. If you refuse a package or don't pay these charges, the order is returned or abandoned and can't be refunded, and we can't refund duties or taxes you've paid.

Wrong address or lost packages

Wrong address: Please double-check your shipping address at checkout. If an order can't be delivered because the address entered was wrong, you'll need to pay to reship it.
Lost packages: If your package gets lost in transit, email us and we'll help you file a claim with the carrier.